A.R. Wilfley & Sons is a proud, independent, family-owned & operated industrial pump manufacturer that has produced only the highest quality equipment and service for over 100 years. We pride ourselves on the Golden Rule and demand nothing but the best for our team and customers. You will have the responsibility, authority and exposure to make a difference here.

DEPARTMENT:         Inside Sales/Customer Service

JOB TYPE:                 Full Time Employee, Exempt

EDUCATION:            High School Diploma

EXPERIENCE:           Entry Level

REPORTS TO:           Inside Sales/Customer Service Manager

DIVISION:                  A.R. Wilfley & Sons, Inc.

LOCATION:               Commerce City, CO

Job Description:

Customer Service/Export Coordinator is responsible for working closely with both English and Spanish speaking customers, Sales Representatives, and internal A.R. Wilfley departments to ensure efficient, and accurate processing and translation of customer purchase orders into manufacturing work orders including all required supporting documentation. The position will work closely with all departments, including Sales, Accounting, Engineering, Manufacturing and Shipping to achieve high customer satisfaction.

ESSENTIAL DUTIES:

• Effectively consolidate all required documentation for timely and accurate order processing into Qantel system.
• Provide parts quotes to customers/sales representatives in a timely
• Create export documentation for international customer
• Maintain and update customer information to support commercial
• Monitor customer order history and payments to ensure they stay in line with company terms and conditions.
• Help build customer relationships, understand customer needs, and provide customer assistance to help Wilfley achieve high customer
• Prepare commercial documents required for each customer of assigned
• Coordinate with manufacturing and shipping department deliveries of orders based on agreed
• Work with Application Engineer to support customers with technical documentation such as BOMs, drawings, curves, test data and
• Assist in answering the phones in a timely and professional manner as needed and occasional clerical duties
• Comply with corporate goals, objectives, and

EXPECTATIONS:

• Focus on customer satisfaction, especially for top customers of assigned Use supervisor and sales team guidance as support.
• Keep customers reports up to date when
• Fundamental understanding of purchase orders, invoicing and related business
• Keep up to date on export policies, licenses, and requirements to export our
• Excellent time management
• Capable of performing multiple
• Must be detail oriented and motivated to solve
• Team player, collaborate with peers and other
• Continuous communication with Sales regarding customer’s
• Strong interpersonal skills, with positive outlook and high
• Contributes ideas on how to improve the
• Open to changes in technology or
• Keep up with new lines, products, and
• Keep files and documentation up to date.

QUALIFICATIONS AND SKILLS:

• Excellent written and verbal skills Spanish required
• Proficiency with the Microsoft Office Suite of computer software (Word, Excel, Outlook, )
• Prior Customer Service experience a plus but not required

COMPENSATION PACKAGE

• Base salary DEPENDING ON EXPERIENCE, bonus program based on performance, dental &health insurance, 401K plan, company paid life and disability insurance

Interested candidates, please email your resume to:  sterhune@wilfley.com